Faculty Success Manager (FSM) at Catalyst Education - Empowering Educators who inspire students to become the next generation of instructors, scientists, and problem-solvers.

Do you believe in the power of digital education? Are you driven by the idea of shaping the future of learning? Dive in, and let's craft the education of tomorrow, today!

🚀 Your Mission: As our FSM, you play a vital role in connecting faculty and our innovative learning platform, making education more engaging, effective, and exciting.

Why Catalyst?

• Be at the forefront of education technology.
• Work with a passionate and innovative team.
• Make a genuine impact on the way we learn.

Faculty Success Manager (FSM) Job Description:

The Faculty Success Manager (FSM) is responsible for cultivating and maintaining strong relationships within faculty partners through collaboration and support of innovative curriculum development. FSMs help troubleshoot usage of Catalyst Learning Platform, and coach faculty towards best practices to ensure students have a great learning experience. FSMs manage a pipeline of renewal business supporting overall company health. The FSM works closely with our faculty alongside the sales and product team as the “voice of instructors” - guiding future product development. 

Key Responsibilities:

• Nurture our Faculty Relationships (50%):
  • Build relationships with faculty partners through collaboration around curriculum design, troubleshooting, and other support while maintaining a student-focused attitude. 
  • Serving as a strategic partner, offering expert advice and recommendations that are specifically tailored to advance the faculty’s unique pedagogical goals for their course.
  • Tailor learning software content to align with the faculty's educational objectives.
  • Provide consistent support in course management and timely content adjustments.
  • Assists faculty with course management and adjustments to course content each term.
  • Train faculty, teaching assistants and offer continual support each term.
  • Build trust with faculty members and feels comfortable taking initiative to own and solve problems
• Faculty Retention (20%): 
  • Grow and maintain positive faculty relationships through meetings, calls, consistent follow-up and proactive outreach.
  • Work with faculty to ensure they are effectively leveraging new features of the platform and supporting faculty in new challenges that may arise in their department. 
  • Spearhead platform renewal efforts and recognize and report renewal business that may be at risk. 
  • Maintain a revenue base by managing account retention and renewal processes. 
• Business Development Support (10%):
  • Aid in expanding the use of Catalyst Education’s platform to additional courses at a given university. 
  • Aid in upsell and expansion opportunities through consultative conversations about instructor needs. 
  • Represent Catalyst as a subject matter expert in online demos, meetings, and occasional travel to university campuses or conferences. 
• Shape our Content & Product (10%):
  • Share internally innovative applications of Catalyst Platform to inform best practices to respond to common challenges across universities
  • Collaborate with the Product Team in content creation and feature enhancement by being the “voice of the instructor” in internal conversations. 
  • Authors new question content, reviews and critiques other content author’s or media scriptwriter’s work. Occasionally assists more deeply in content development as needed. 
  • Be a faculty advocate while capturing faculty feedback and reporting requests to Product Management and Development.
  • Report internally on trends in goals or challenges from partner schools. 
• Teamwork & Outreach (10%):
  • Partner with sales, ensuring faculty adoption and growth.
  • Develop and share best practices with internal and external team members to continually improve the quality, effectiveness, and efficiency of our processes.

What We Value: 

• Empathy
• Respect
• Growth

Competencies: 

• Passion for education and learning.
• Adaptivity/Flexibility in a quickly growing environment.
• Innovative and creative mindset.
• Proficient in problem-solving and analysis.
• Strong teamwork and interpersonal skills.
• Ability to multitask and prioritize in a dynamic environment.
• High standards of professionalism and a service-driven attitude.
• Exceptional communication, both written and verbal.
• Proven experience in educational content creation and curriculum development.
• Is familiar with best practices for instructional design.
• Comfort in business outreach.

Education Requirements:

• PhD or Master’s degree in a science discipline, such as biology, chemistry, biochemistry, or STEM education is preferred. Bonus points for multiple areas of expertise. 
• PhD or Master’s degree in education and experience in higher education curriculum and instruction. 

Specific Skills, Experience, and/or Credentials 

Required:

• Computer/tech savvy
• Excellent communication skills over email, phone, and in-person
• Skilled using spreadsheets, including the use of formulas
• Experience in educational content creation
• Some college-level teaching experience: either as tutor, TA, instructor, or lab coordinator
• Experience in utilizing a consultative approach to communicate complex information in a clear, concise manner to various stakeholders.
• Familiarity with learning management systems

Desired:

• 1 year of sales or support experience
• 1 year of college-level teaching experience as instructor, lab coordinator or lab TA
• Experience working at a Higher Education Teaching and Learning Center would be a HUGE plus
• Experience mentoring other faculty
• Experience with CRM
• Experience in instructional design
• Experience in a startup environment
• Knowledge of text and formula markup languages such as LaTEX and HTML
• Familiarity in using AI tools

Financial Attributes:

• Annual Base Compensation: $70,000 + Variable Compensation Package
• Benefits:
  • Health/dental/vision insurance
  • Retirement (401k) plan with Company match
  • Unlimited PTO
  • And more!
     

Important Notes: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

This description is for reference only.  It is not meant to provide an exhaustive description of the duties that may be required of an employee in this position. It does not create a contract between the Company and any employee.